Hacia modelos de gestión innovadores en la administración pública: el caso de la Empresa Pública de Correos Chile

Susana Villanueva

doi:10.5354/0717-8980.2012.21183

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Towards innovative models of management in public administration: The case of Chile’s Public Postal Service

Authors

Susana Villanueva Consultora internacional

Vol. 10 No. 19 (2012)

https://doi.org/10.5354/0717-8980.2012.21183

Abstract

Innovation has become increasingly relevant in the last years, as a framework for the implementation of quality management models suited to the nature of public organizations, which generate value. This article examines the case of Chile's Public Postal Service, analyzing its management modelin light of the principal quality management models. The analysis focuses on five variables, through which the main elements of the Postal Service's quality management system are identified.

Keywords:

Innovation, public management, quality management, public enterprises, Postal Service of Chile.

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How to Cite

Villanueva, S. (2012). Towards innovative models of management in public administration: The case of Chile’s Public Postal Service. Estado, Gobierno Y Gestión Pública, 10(19), pp. 139 / 171. https://doi.org/10.5354/0717-8980.2012.21183